Refund policy

Last updated 5 November 2026

Pro starts as soon as you pay, so purchases can't be returned. Try every effect on the Free plan first. If you were charged by mistake, or Pro doesn't work and we can't fix it, you get your money back.

No returns

Pro is digital and starts right away. Before you pay, you confirm that you want Pro to start immediately and that you therefore lose the 14-day right of withdrawal that normally applies to buying online in the EU. That's why the Free plan lets you try every effect in the editor first.

When you do get your money back

You were charged by mistake, for example twice for the same thing. This is always refunded.
Pro doesn't work: a technical problem we can't fix, or your device or browser can't run it properly.

Write to hello@nullshape.com from the email address of your Nullshape account (or reply to your receipt) and tell us briefly what happened. The refund is sent back to the way you paid and usually shows up within 5–10 days, depending on your bank.

When a purchase is refunded, Pro ends for that account. The account goes back to the Free plan, and your projects stay.

Cancelling Yearly

You can cancel at any time under ⋯ → Account → Manage subscription. Pro stays on until the end of the year you've paid for, and you won't be charged again. The current year isn't refunded in part.

Your legal rights

This policy doesn't limit your rights as a consumer, for example if Pro doesn't work as described. Payments are handled by Stripe, which may act as the seller of record and may also handle refund requests directly.